S2 E694: Encore Episode - Examples of how companies deliver great customer experiences
No employee — or the organization they work for — starts a day thinking, “Another chance to...
09:58
S2 E694: Encore Episode - Examples of how companies deliver great customer experiences
No employee — or the organization they work for — starts a day thinking, “Another chance to...
09:58
S2 E693: Encore Episode - The sad standard of satisfaction
Why is it that we accept “satisfaction” as success in customer relationships — yet, we find it so...
10:54
S2 E692: Encore Episode - The importance of customer LTV
After spending thirty nights in a Sydney hotel last year, a loyal customer assumed a problem...
07:32
S2 E691: Encore Episode - Derivative but distinctive — an approach to stand out
Is it really better to be different? Scott McKain says, “Maybe not.” The distinctive professional...
12:35
S2 E690: Encore Episode - The single most important customer service skill
For today’s Project Distinct, Scott McKain researched several resources looking for the answer to...
09:54
When a movie is presented to a test audience, directors then have choices to make before they...
11:48
S2 E688: Encore Episode - What you\'re doing that is driving your customers crazy!
When Indianapolis sports radio celebrity Kent Sterling posted about his horrible experience at a...
10:00
S2 E687: Encore Episode - Changing customer expectations and the UCE
Salesforce reports that customer expectations are changing! That means the time is right for you...
09:29
S2 E686: Encore Episode - The future of leadership development
In a recent episode, Scott McKain mentioned that half of Millennials are dissatisfied with the...
13:18
S2 E685: Encore Episode - The big 3 for customer relationships
Product. Service. Experience. These are the “big 3” when it comes to the relationships you have...
09:58
S2 E684: Encore Episode - You gotta get emotional!
“Emotion” is a word we don’t use nearly enough in business, according to Scott McKain. In today’s...
09:56
S2 E683: Encore Episode - Refreshing the customer experience
While a consistent delivery of the customer experience might first be appreciated, over a period...
07:59
S2 E682: Encore Episode - One of the most important things you can do is — nothing!
During a remote recording from Hawaii, Scott McKain reminds us that while we are constantly...
06:26
S2 E680: Encore Episode - Dealing with a difficult boss
We’ve all experienced managers who were tough to work for — and, if that’s what you’re dealing...
10:21
S2 E681: Encore Episode - Keys to employee engagement
You cannot create distinction without an engaged team delivering an ultimate customer experience....
08:22
S2 E679: Encore Episode - Millennials and Leadership Development
According to Harvard, Millennials are now the largest generation in the workforce. So, how is...
10:27
S2 E678: Encore Episode - Contagious Attitudes
Whether we realize it or not, the attitude that we display to others is highly contagious. And,...
10:05
S2 E677: Encore Episode - What Metallica can teach you about business
It’s hard to imagine any band customizing their concert performances more than Metallica does. In...
09:05
S2 E676: Encore Episode - As Times Change, People Do, Too
There are massive changes in today’s world — everyone knows that. So, why aren’t some personal...
08:11
S2 E675: Encore Episode - Five Leadership Styles that Fail to Create Iconic Results
In today’s episode, Scott talks about the importance of leaders and discusses five leadership...
09:24