Capital One's Strategy for Customer-Centric Success
Customer-centric banks like Capital One excel by focusing on user-friendly technology, readily...
27:26
How To Transform Customer Support with AI
Artificial Intelligence (AI) presents a transformative opportunity to reimagine customer support....
29:06
How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market
The secondhand market is booming, fueled by consumer shifts towards sustainability and value....
32:13
How To Champion Your Customer Experience Programs With Better Public Speaking
The world of customer experience is constantly changing. To succeed, you need to give impressive...
28:42
Want to invest in Customer Experience? Question the Downside of Failure
The key to better customer experience? Design interactions that are easy and straightforward, and...
25:57
Why Customer Satisfaction is Declining (and How to Fix It)
Customer satisfaction is on a downward spiral, according to data from the American Customer...
27:53
From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks
Exceptional customer experience (CX) isn't just for B2C companies anymore. B2B organizations are...
30:21
Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases
Generative AI, a rapidly evolving technology, is poised to revolutionize various aspects of...
29:45
The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO
The auto industry speeds through a transformation, driven by factors like electric vehicles,...
29:31
The Power of the First 100 Days: Keeping Customers and Employees Happy
Retention is not just about keeping customers and employees; it's about creating experiences so...
34:07
Optimize Your Contact Center And Improve Customer Service With AI Technology
Most discussions on revolutionizing customer service in the digital age highlight the importance...
33:56
The Future of Streaming: Roku's Role in Shaping Customer Experience
The future of streaming is shaping a new horizon for customer experience. With its focus on...
27:45
Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem
In a saturated market, customer experience transcends price and product: it's the ultimate...
30:44
Designing Customer Experiences With JPMorgan Chase's Chief Design Officer
As technology reshapes how we live and work, our expectations for banking are changing too....
27:22
Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience
This week on The Modern Customer Podcast, Penny Brook, the former Chief Marketing and Experience...
27:41
2024 Contact Center Transformation With Former TikTok Exec
On this week's episode of The Modern Customer Podcast, Donna Drehmann, who has held customer...
27:52
The Role Of Retail With Martin Newman
Retailers leverage footfall and conversion data to inform critical decisions like store location,...
35:02
The Power of Proactive Analytics: Driving Smarter Customer Experiences
In this week's episode of the Modern Customer Podcast, Isabella Villani, a renowned customer...
30:55
Customer Loyalty in Fintech: Trish Wethman's Transformational Approach
For fintechs to keep customers loyal, a deep understanding of their needs and challenges is...
29:38
Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara
How can the concept of "Unreasonable Hospitality" reshape the landscape of customer experience...
35:04
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