In this episode, kengon continues the conversation with John Kleist on how SFIA can provide value...
22:39
Service Management Leadership - The Impact of AI, Part 3
A brief discussion about artificial intelligence governance Each week, Jeffrey will be sharing...
05:28
Luigi Ferri takes the mic to talk about Anomaly Detection versus Behavior Detection in this...
04:20
In this Episode, kengon starts a discussion with John Kleist around the value of SFIA (Skills...
19:00
Service Management Leadership - The Impact of AI, Part 2
A brief discussion about artificial intelligence Each week, Jeffrey will be sharing his...
04:39
Service Management Leadership - Guest Host Luigi Ferri Talking About Active Attack
Luigi Ferri takes the mic to talk about Active Attack in this Service Management Leadership...
03:58
Service Management Leadership - Technology Capabilities
A brief discussion about the compounding nature of technology...
04:44
In this episode, kengon invites Mart Rovers back for a conversation around his work with Design...
17:33
Value Streams - change the way you manage major incidents
Malek Haddad and David Cannon talk about how using the concept of Value Streams in ITIL 4 could...
14:54
Service Management Leadership - The Impact of AI
A brief discussion about artificial intelligence Each week, Jeffrey will be sharing his...
06:03
Service Management Leadership - Guest Host Luigi Ferri Talking About Access Control Policy
Luigi Ferri takes the mic to talk about Access Control Policy in this Service Management...
03:55
Service Management Leadership - Conformance
A brief discussion about the conformance of shoes...
04:15
Episode 09 - "You Are What You Eat..."
In this Episode, kengon walks through some basic aspects of training and development: Common...
26:50
ITIL 4: Value Streams and Change Enablement
David Cannon and Malek Haddad discuss how understanding value streams helps to manage IT changes...
10:59
Service Management Leadership - Too Many Outages
A brief discussion about the recent outages Each week, Jeffrey will be sharing his knowledge on...
06:54
Service Management Leadership - Guest Host Luigi Ferri Talking About Exploitation
Luigi Ferri takes the mic to talk about Exploitation in this Service Management Leadership...
04:43
Service Management Leadership - TCO
A brief discussion about total cost of ownership Use this link to sign up for the Global...
07:17
Ep 08 - Standards, Frameworks, and Conformance – Oh my!
In this episode, kengon talks with Mart Rovers of Interprom about the role and relevancy of...
31:51
Service Management Leadership - The Value Of Expertise
A brief discussion about expertise Each week, Jeffrey will be sharing his knowledge on Service...
08:07
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