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Leaders in Luxury with Special Guest Steve Yastrow
  • 08/04/2020
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Leaders in Luxury with Special Guest Steve Yastrow

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Descripción de Leaders in Luxury with Special Guest Steve Yastrow

Topics covered and questions you’ll uncover during this episode:
Becoming a resource and confidant to client
How you can make customers commit to you
Connection of belief and actions
How to create an impactful customer experience
Using language and storytelling to create customer beliefs
Guiding customers from their challenges to the goal
What makes a relationship a real “We” relationship. 
Customer vs. Client 
Transaction vs. Encounter
Creating real customer loyalty
Turning presentations to conversations
What is a conversation that really matters? How do you have genuine dialogue?
Resources from this episode:
Yastrow & Co. 
Book: Ditch the Pitch
Book: Brand Harmony
Book: We, the Ideal Customer Relationship

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