Citi’s Director of Customer Listening and Engagement, Michelle Brigman joins us from CCW where...
30:05
Glen Skarott joins us from SSOW and shares that he’s the head of finance shared services within...
29:17
AIIA: Brandon Halbert, Campbell's Soup Company
The Director Operations & Continuous Improvement at Campbell Soup Company, Brandon Halbert joins...
28:04
CCW: Chris Dotson, Electronic Arts
Chris Dotson joins us and shares that he leads the operations enablement group which is comprised...
29:02
SSON: Dariusz Bazeli, Geoban (Santander)
Dariusz Bazeli oversees shared services in Gdynia and Wroclaw Poland respectively. He grew up in...
34:19
Recorded at Intelligent Automation with clicking and clacking behind us, Sreeharsha Upadhyayyula...
45:37
The Chief Customer Experience Officer for AIA Malaysia, Troy Barnes joins us and shares that he...
34:13
SSON: Katarzyna Szaroleta, DFDS
Katarzyna Szaroleta of DFDS joins us from SSOW in Budapest and shares that the HR role is quite...
38:02
Marek Sowa is a techie. He’s not ops, he’s not financial services. That said, he’s not a...
44:22
Peter Cszuka, the General Manager Business Services Lexmark joins us from SSOW where he shares...
37:28
With 30 years and change of experience in financial services Nigel Trout feels that he must have...
35:38
CCW: Heather Magaha, Wells Fargo
Hope is not a strategy. So says Wells Fargo’s SVP National Client Service, Heather Magaha who...
32:53
CX: Dominic Hoffman, Lazada Group (Alibaba)
Dominic Hoffmann, the Chief Customer Experience Officer of Lazada Malasia of the Lazada Group of...
28:55
SSON: Katerina Vranovska, Johnson & Johnson
The Director of Contact Center for Global Services for Johnson & Johnson Katerina Vranovska joins...
36:59
Akiko Fkuda joins us from the RPA & AI BFSI Summit in London where she introduces us to Cotoha...
31:47
CX: Alvin Neo, IHH Healthcare/Parkway Pantai
The CMO of IHH Healthcare/Parkway Pantai, Alvin Neo joins us from CEM Asia in Singapore where he...
54:42
Viral Chhaya joins us from SSOW where he shares his history. After initially deciding not to be...
37:07
AIIA: Bart van de Sande, ABN Amro
Utilize RPA, reach for AI, focus on automation- no matter what you’re talking about, according to...
27:01
CCW: Thom Hacker, The Home Depot
The h after the t in Thom of Thom Hacker is no accident. It’s been placed there after years of...
40:43
SSON: Melissa Leon, Four Season's Hotels & Resorts
A bit of a troubadour early on, Melissa Leon joins us and shares that she loved the idea of...
37:26
Lo último de Desarrollo personal
Ep. 17 Dylan Harding
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