How to SMASH Customer Objections in Auto Service | SDR #279
As a Service Advisor, are you constantly getting objections and declined repair opportunities?...
40:01
Q & A | Clever New Service Marketing Ideas You Must Steal
A caller asked how to fill his Service bays now that his shop can diagnose and repair vehicles in...
07:37
Is Repair Order Count Growth Killing or Saving Your Service Department? | SDR #278
Is an obsession over pumping up repair order volumes truly the answer for struggling service...
19:15
Private vs Public Dealerships: Which Offers Better Careers?
A caller asks Chris and Christian for advice -should he leave his private auto group role to take...
06:36
3 Surprising Secrets to Keeping Your Best Technicians Long Term | SDR #277
The growing Technician shortage means retention should be every shop’s TOP priority. Yet too many...
28:59
Advice For New Service Managers Stepping Into Chaos
Taking over as Service Manager for the first time and inheriting a department already in...
10:23
90 Day Action Plan for New Service Managers
Taking the reins in an under performing Service Department? Get proven guidance to research then...
06:54
5 Ways to Fix High Unapplied Labor in Any Shop | SDR #275
High unapplied labor killing your Service Department's bottom line? We dig into the top causes...
31:22
Tips for Retaining Automotive Service Technicians and Preventing Turnover
In this Drive By episode, caller Josh asks for advice on curbing the recent trend of loop techs...
06:26
Bold 2024 Auto Industry and Economic Predictions | SDR #274
Chris and Christian share their bold predictions for 2024 across areas like the economy,...
27:39
Q & A | Tips for Becoming a Dealership's Next Service Director
In this Drive By episode, caller Jose asks for advice on positioning himself to take over as...
04:24
Top 5 Mistakes Even Great Service Managers Make Early On | SDR #273
Being promoted internally or recruited away as an incoming Service Manager feels full of...
32:07
In this Drive By episode, caller Richard asks about differentiating responsibilities between a...
06:35
How to Increase Revenue in Cold Months | SDR #272
In this episode of Service Drive Revolution, Chris Collins reveals the key mindset and practical...
33:01
Pricing Your Auto Repair Shop's Value
Hear Chris Collins' advice to a Shop Manager asking how to address customer worries about labor...
08:02
2023 Service Coaching Truths Reviving Dealers' Bottom Lines | SDR #271
Chris and Christian uncover hard Service Department coaching truths in 2023 -who's really growing...
35:30
Q & A | Guidance to Level Up into a Service Manager Role
In this episode of Drive By, a listener calls in asking how to progress from his current role...
06:26
Assessing 2023 with High Expectations of Ourselves | SDR #270
In Episode 270 of Service Drive Revolution, Chris Collins and Christian reflect on the lessons...
33:52
The 90-Day Plan to Train Standout Service Advisors
In this episode of Drive By, Chris Collins answers a caller’s question about how to excel as a...
09:18
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