Service Drive Revolution

Handling A Sacred Cow Who Doesn't Own Their Mistakes

It's always better to find someone else in this situation. But if they're truly a sacred cow,...

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How Obsession Inspires Higher Performance | SDR #229

Join the Leaders’ Syndicate Facebook group today – http://bit.ly/3X5qXDo In this week’s...

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Who Should Dispatch Work?

Chris and Christian take a call-in question about dispatching work in the service drive. We...

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What Dealers Get Wrong About Gross Profit | SDR #228

Service Manager turnover is way too high in our industry, and so much of that unfortunate reality...

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How Can I Prevent Tech Comebacks?

Chris and Christian answer a question from a Service Manager at a Volkswagen store about dealing...

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The Best Ways To Manage Your Time | SDR #227

Knowing how to correctly manage your time can be crucial to your success. Whether you're...

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Getting Back On Track In Your Automotive Business

There comes a point where you get too overwhelmed with all of the RO''s that have been untouched...

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How To Deal With Angry Customers | SDR #226

On today's episode, Chris and Christian explain how to deal with angry customers. Its important...

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Rude Service Managers

Chris answers a question about taking your success to the next level in the service drive and how...

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How To Avoid Burnout In Work & In Life | SDR #225

Burnout is bound to happen. When working on something you love, it's hard to stray away from the...

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Do Dealership's Have Culture?

Chris and Christian answer a question about the culture of a dealership and how you should...

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5 Ways To Tell You if Your Business is Running You | SDR #224

Join the Leaders’ Syndicate Facebook group today – http://bit.ly/3X5qXDo On this week’s...

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The Next Step To Increase Your CSI

Chris and Christian answer a question about an advisor who is at the top of their game but wants...

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How To Make The Most Out Of 2023 In Your Automotive Business | SDR #223

Chris and Christian give an update on what's going on at Chris Collins INC. They also discuss our...

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Dealing With Disgruntled General Managers

Chris and Christian discuss Chris's post par tum depression. They also do an impressive...

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How To Sell Bigger Jobs In Your Service Department | SDR #222

Chris and Christian go over their New Year's resolutions, which includes Christian's pledge to...

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Different Ways To Explain Diagnosis To Customers

Chris and Christian answer a question about explaining prices to customers and Chris tries out...

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The Best Books Of 2022 | SDR #221

Chris and Christian go over their favorite reads of the year. It's important to read multiple...

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How To Motivate A Tough Technician

Motivating technicians can be tough. Especially today, when almost all service departments are...

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Your Best Picks For 2022 | SDR #220

Chris and Christian talk about the most useful episode's from this year. Not only did these...

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